How To Ask For Tech Support The Right Way
We as a whole have needed to confront a tech issue in the past that expected us to look for tech support. The issue can extend everywhere, it could be an issue with your printer, PC or who knows possibly your phone. At the point when it’s an ideal opportunity to attempt and discover tech support, so as to get the support you need, here are a couple of tips on activities while submitting demands for tech support, or even simply completing a fast web look for it.
Be More Specific.
This is the primary one. On the off chance that somebody came to me and said “my PC isn’t working, how would I fix it?” I couldn’t support them. This solicitation is excessively nonexclusive. It has no detail what so ever. I would already be able to begin making inquiries like, what is it appearing? When did this occur? What were you doing at the time? These are only two or three things I may approach the individual requesting my tech support. You got to really reveal to me what’s not working. After I find the solutions to these inquiries I would in any case need to ask all the more, for example, what OS does it run? To what extent have you had it? What OEM made the PC? Obviously, in the event that you are utilizing something different than a PC endeavoring to get tech support alter the inquiries you should reply in your solicitation to suit that bit of technology. Another beneficial thing to incorporate here would be the specs. of the PC. Tech support will need to realize things like what the CPU of the PC is and the amount RAM you have. These are extremely critical on the off chance that possibly another person has had a similar issue with that equivalent RAM organization or something to that effect. On the off chance that somebody had a similar issue, it will be a lot speedier for tech support to investigate it.
Incorporate Model Numbers In Your Tech Support Request.
This can enable tech to support a ton on the off chance that they can get the model number of the PC, printer, and so forth you are endeavoring to get tech support for. Actually, in the event that you incorporate this they may not have to request the particulars of the PC. They will probably look into your model number and discover all that and progressively about the PC. This is additionally something too helpful to utilize while seeking Google or other web crawlers for tech support. You can get help or guidance from individuals who know your technology precisely and possibly have experienced this issue previously and figured out how to investigate it.
Try not to Be Afraid to Write a Little.
In the event that you are posting your solicitation on a Q&A site or support gathering for instance don’t be hesitant to compose a decent section or two on what precisely is up with this specific bit of technology you need support for. On the off chance that the site has some great individuals they will peruse it and will most likely give much better support to you since they really know in any event what’s going on.
Incorporate Screenshots or Video.
On the off chance that it is conceivable, take a stab at incorporating screen captures or pictures with your solicitations. On the off chance that the blunder has an arrangement, possibly have a go at getting a video up on YouTube so individuals can perceive what’s going on. A visual can generally help individuals know so they don’t need to make their own visual in their mind. On the off chance that you need to, don’t be hesitant to utilize a camera and simply snap a photo of the screen in the event that you can’t get a screen capture. The quality clearly won’t be as great on the off chance that you go down this way, however in any event you have a visual for those endeavoring to help you with tech support.
In general the principle thought here is detail, detail and you got it, more detail! On the off chance that you can get this thought down you will be en route to submitting better tech support demands that will find you the solutions you need quicker. All things considered, everybody needs the issue fixed, presently! I genuinely trust that following these tips can get you closer to that. However, one additionally thing, in the event that you can jump on telephone support, do it! That is something worth being thankful for! Telephone support enables you to clarify, utilizing the intensity of your voice, progressively. In this way, if possible, use it! Do you have a few hints? Abandon them as a remark!